Company Policies (Nutrition Coaching)

Purchasing Nutrition Packages:

All Nutrition Coaching Packages must be paid online through www.sarahremmer.com’s online payment methods OR can be paid by e-mail money transfer to sarah@sarahremmer.com. There is also the option of paying cash (if you have exact change) or cheque at the first appointment, as long as you have committed to at least one of the nutrition counselling packages prior to the first appointment. There are no refunds for nutrition counseling packages once purchased. All nutrition services are charged to the client as we are not able to directly bill insurance companies. We will prepare a detailed receipt for you as well as any necessary forms to help you collect your benefits from insurance companies upon request. Methods of payment include online debit, MasterCard, Visa, PayPal, cash or cheque.

Nutrition Counseling Program/Package Expiry

Services purchased are non-transferable, non-refundable and expire after date indicated. The date of expiry cannot be extended should you not be able to complete your services and sessions unless otherwise specified by Sarah Remmer.  It is your responsibility to ensure you book your appointments  and use your e-mail coaching before the expiry date of your package. Sarah will not initiate appointments or e-mail coaching.

Cancellations: Once you have made your appointment, we ask that you give us at least 24 hours notice on business days should you need to cancel or reschedule, otherwise your session will be counted as completed and will be lost and you will be charged the full amount of the session.

Location:

Each nutrition counselling appointment will take place at Sarah’s office, which is conveniently located at 921 18th Ave SW in uptown Calgary. There is free 2 hour parking out front of the office. Sarah’s office is located inside a large green house (which has several offices inside). When you arrive, please take a seat in the waiting area and Sarah will meet you there. If for some reason, you are not able to make it to the appointment, Sarah is happy to provide your session over the phone or e-mail instead (with 24 hours notice).